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Terms and Conditions 

Last updated: August 2025

These Terms and Conditions (“Terms”) govern your access to and use of the OCR A-Level Biology Biology Boost Membership (“Membership”) and associated services provided by Biosheps – Biology Tutor (Caroline Shepherd). By purchasing or using the Membership, resources, or website, you agree to comply with these Terms.

A separate Privacy Policy sets out how we collect and use your data in line with UK GDPR.

✅ Key Points for Parents & Students 

  • The Biology Boost is for OCR A-Level Biology students, run by an independent tutor (not OCR).

  • Payment is securely processed via Stripe. It is a monthly subscription.

  • You have a 14-day cooling-off period, unless you access content or live sessions.

  • No refunds once materials are accessed or a billing cycle has started.

  • Students must behave respectfully; disruptive behaviour = removal with no refund.

  • Caroline cannot guarantee exam results. Whilst most students improve by at least a grade, this depends on the individual circumstances.

  • If I need to cancel a session due to unforeseen circumstances, I’ll always reschedule for another time & provide an alternative.

  • Sessions may run at different times during the school holidays (in consultation with students) and Caroline reserves the right to take 2 weeks holiday during term time (in lieu of any time off during exam season, April-June)

 

1. About & Contact

The Biology Boost is operated by 'Biosheps' - Caroline Shepherd in the UK.

Email: caroline@biosheps.co.uk
Website: https://www.biosheps.co.ukhttps://biosheps.mykajabi.com/ (the “Site”)

This is an independent tutoring programme and is not affiliated with OCR, JCQ, Ofqual, or any awarding body.

2. Membership Services

  • The Membership provides group tuition sessions, live Q&As, on-demand resources, exam technique coaching, and other materials tailored to the OCR A-Level Biology A (H420) specification.

  • Membership content is designed to supplement classroom learning. It does not replace official OCR teaching or exam board resources.

  • No guarantee is made of achieving a specific grade, university offer, or outcome. Whilst most students improve by at least a grade, progress depends on individual effort, engagement, and circumstances.

3. Eligibility

  • The Membership is open to students currently studying OCR A-Level Biology.

  • Students under 18 must have parental or guardian consent.

  • Students may not request that Caroline completes coursework, essays, or assignments on their behalf.

4. Payments & Fees

  • Membership fees are payable via Stripe or Kajabi Payments our secure payment provider.

  • Payment will be taken monthly, on the same date you signed up. For example, if you sign up on the 8th of September, your payment will be taken on the 8th of each month until you cancel.

  • All prices are subject to change, but you will be notified in advance of any increases affecting your subscription. 

  • Please note if you cancel your subscription and then the price increases and you re-subscribe, you will be doing so at the new price. 

3 Day Free Trial: The free trial will begin when you submit the form and will end 3 days (72 hours) after, charging your card automatically, unless cancelled. 

5. Payment Protection

  • Stripe and Kajabi Payments provides secure payment processing and encryption to protect your financial details.

  • Biosheps - Caroline Shepherd does not store or have access to your full payment information.

  • If you believe a transaction has been processed incorrectly, please contact Caroline in the first instance.

6. Refund Policy & Cooling-Off Period

  • Under UK Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of purchase to cancel for a full refund, unless you have already accessed Membership materials or live sessions.

  • Once you access digital content or attend live sessions within this 14-day period, you waive your right to a refund.

  • Refunds will not be given for downloadable or accessed resources.

  • If you wish to cancel, it is your responsibility to do so at least 48 hours before the next billing date. No refunds are given if a payment is taken before cancellation.

7. Cancellations & Rescheduling

  • Cancelling Your Subscription: You may cancel your subscription at any time, but payments already made are non-refundable. To cancel, please email caroline@biosheps.co.uk at least 48 hours prior to your renewal date.

  • Tutor Cancellation: If Caroline is unable to deliver a live session due to unforeseen circumstances, emergencies or illness, she will endeavour to give as much notice as possible and the session will be rescheduled and/or an alternative (e.g. a recorded session) will be provided at a later date. 

    • Whilst Caroline will do everything she can to ensure all students can attend, if the rescheduled date isn't convenient, you will still be able to access the recording of the session and contact Caroline as normal for support. 

8. Code of Conduct

  • Students are expected to behave respectfully during group sessions, Q&As, and community interactions.

  • Bullying, racist, abusive, or disruptive behaviour of any kind will not be tolerated and will result in immediate removal from the membership without refund.

  • Sessions must not be recorded, copied, or shared without written consent.

9. Technology & Access

  • You are responsible for ensuring your device and internet connection are suitable for accessing the sessions. 

  • Please log on to live sessions 5 minutes prior to the start time and make sure your technology is working.

  • Biosheps - Caroline Shepherd is not responsible for technical issues outside of my control control (e.g. internet outages, platform downtime).

10. Intellectual Property

  • All lesson materials, handouts, recordings, and resources are the intellectual property of Caroline Shepherd - Biosheps.

  • You are granted a personal, non-transferable licence to use these materials for your own study only.

  • You may not share, copy, resell, or distribute any Membership materials without written consent. 

11. Limitation of Liability

  • While every effort is made to ensure accuracy, Caroline Shepherd - Biosheps accepts no liability for exam results, grades, or admissions outcomes.

  • We are not responsible for loss of profit, loss of business, or academic opportunities.

  • Nothing in these Terms excludes liability for death, personal injury, fraud, or negligence where it would be unlawful to do so.

12. Disclaimers

  • Biosheps - Caroline Shepherd is independent and not affiliated with OCR or any awarding body.

  • Content provided is for educational purposes only and should not be relied upon as official guidance from OCR.

  • We do not guarantee that website content, links, or third-party resources are up to date, complete, or free from errors.

  • External links may be provided for reference only; Caroline Shepherd - Biosheps is not responsible for the content of third-party sites.

  • We will never complete coursework, assignments, or exam papers for students.

13. Website & Cookies

  • By using www.biosheps.co.uk, you agree to these Terms of Use.

  • All website content, images, and resources are subject to copyright. You must not copy or republish any part without permission.

  • The Site may use cookies to improve your browsing experience. You can manage cookie preferences in your browser settings.

14. Privacy & Data Protection

  • Personal information will be collected and processed in accordance with the Biosheps Privacy Policy.

  • By joining the Membership, you consent to being contacted with updates, resources, and relevant opportunities.

15. Changes to the Membership

  • Biosheps - Caroline Shepherd reserves the right to make reasonable changes to Membership content, structure, timings or pricing with notice.

  • Significant changes will be communicated to members via email.

16. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of England & Wales.

  • Any disputes will first be attempted to be resolved in good faith. If not possible, disputes will be referred to mediation before court action.

  • The courts of England & Wales shall have exclusive jurisdiction.

 

Safeguarding Policy

Last updated: August 2025

Biosheps (Caroline Shepherd) is committed to ensuring the safety and wellbeing of all students. This Safeguarding Policy outlines the steps taken to protect young people during tuition, both online and in-person.

1. Commitment

  • I hold a full, enhanced DBS certificate and renew my safeguarding training annually (via NSPCC and my Qualified Tutor membership).

  • Safeguarding is everyone’s responsibility — students, parents, and tutors all play a role in creating a safe learning environment.

  • If I ever have a concern about a child’s safety, I will act promptly in line with this policy.

2. Code of Practice

 

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  • All sessions run via Zoom with waiting room enabled to ensure only invited students are admitted.

  • Student Zoom names must match their real name for identification. You will not be admitted if your name isn't recognised as a current student.

  • Students must put their cameras on at the start to say hello! They are encouraged to keep cameras on throughout the session, but this is optional.

  • Parents/guardians should ensure that the environment is safe, quiet, and free from distractions.

3. Recording of Sessions

  • Group sessions are be recorded for the benefit of students who miss a live lesson.

  • Recordings will not include full names or identifiable information. First names may be used in audio.

  • Recordings are stored securely and only accessible to students within the group.

  • Recordings are not to be copied, shared, or redistributed by students or parents.

4. Boundaries of Tuition

  • Biosheps tuition supports learning, confidence, and exam technique. I will never complete coursework, essays, or assignments on behalf of students.

  • All communication between myself and students is through my secure email address and separate, work phone via secure channels.

  • Sessions are designed to remain professional at all times; language and conduct should be respectful from all parties.

5. Reporting Concerns

  • Any safeguarding concerns will be taken seriously.

  • If I believe a child is at risk of harm, I have a duty of care to share this concern with parents/guardians.

  • If a concern suggests a child may be at risk of significant harm, I may escalate to the Local Authority Designated Officer (LADO), Children’s Services, or the NSPCC Helpline for advice.

  • Records of concerns will be kept securely and confidentially.

6. Confidentiality & Data Protection

  • All personal information is handled in line with GDPR and my Privacy Policy.

  • Sensitive information shared in sessions remains confidential unless disclosure is necessary to protect a child.

7. Review

  • This policy is reviewed annually to ensure it remains in line with best practice for safeguarding in tutoring.